RMA POLICY

RETURNS:  To obtain an RMA number, the following items MUST be provided to FJPsales:  (1)  invoice number and invoice date, and (2) Product model and serial number (if available).

EXCHANGES/CREDITS:  Returns are for repair or replacement only, at the sole discretion of FJPsales.  Except as outlined below, credits and exchanges are not allowed.  If requested within 15 days of the  invoice date, and the purchased product is returned in its original packaging with all parts which belong to the product, a credit or exchange may be issued for purchases of a given product.  A restocking or handling charge of 20% will be applied to credits and exchanges beyond the above period and/or those not following the procedures outlined in this policy.  The restocking charge will be based on current pricing.

FJPsales SHALL PAY THE SHIPPING COSTS TO RETURN REPAIRED OR REPLACEMENT ITEMS TO THE PURCHASER, provided the following conditions are met:  (1) Items were originally purchased from FJPsales, (2) items are still under warranty, and (3) items are confirmed to be defective.  Shipping and handling charges shall be assessed for products received which are: (1) not defective, or (2) which were purchased from another company.  Such products shall be refused and shipped back to Purchaser COD.

REPAIR/REPLACEMENT SHCEDULE:  FJPsales will send products back to the specific manufacturer for repair and/or replacement.  FJPsales  has not control of the manufacturer’s schedule for such repair and/or replacement.  In no event shall FJPsales be liable for any loss of use, revenue, or anticipatory profit for any direct, indirect or consequential damages arising out of or connected with any RMA repairs and/or replacements.

LIMITED WARRANTY

LIMITED WARRANTY:  FJPSALES makes no warranty of any kind, express or implied, except that FJPsales will act as a designated representative to implement the manufacturer’s warranty for the goods sold pursuant to these Conditions of Sale.  FJPsales MAKES NO WARRANTY OF MERCHANTABILITY OF THE GOODS SOLD UNDER THESE CONDITIONS OF SALE, AND FJPsales MAKES NO WARRANTY THAT THE GOODS SOLD UNDER THESE CONDITIONS OF SALE ARE FIT FOR ANY PARTICULAR PURPOSE.  The agents, employees, and representatives of FJPsales are not authorized to make modifications to these Conditions of Sale, or to make additional warranties binding on FJPsales.  Any such additional statements, whether oral or written, do not constitute warranties and should not be relied upon by Purchaser.  Fjpsales will exercise manufacturers’ warranties for a period up to six (6) from FJPsales invoice date to Purchaser, with the following exceptions:  CPU’s – Intel & AMD:  60 days; IDT & Cyrix:  6 months; HP products – 7 days through FJPsales, after that contact HP Warranty Department; KDS – 7 days, after that contact KDS Warranty Department; all Memory – lifetime warranty.  FJP Sale’s warranty does NOT apply if:  (1) the product is damaged by accident, improper installation, misuse, lightening, fire, water, or other acts of nature, (b) the product is altered or repaired by anyone other than a FJPsales or specific manufacturer’s representative, (c) any tampering has been done to the product, or (d) product is not returned in its original shape and packaging with all parts.  Year 2000 compliance for the products sold by FJPsales is the responsibility of the manufacturer.  FJPsales neither designs nor manufactures these products and therefore cannot make any representations or warranties that current or future products will be Year 2000 compliant.  Year 2000 information is available from most manufacturers, either directly or on their website.  If we have any actual knowledge of non-compliance or consequences we foresee we will be sharing this information.  Under no circumstances shall FJPsales be liable for any loss or damage, direct, consequential, or incidental arising out of the inability to use this product.  In order to obtain warranty service, evidence of purchase date must be provided.  It is strongly recommended that FJP Sales dated invoice be retained as evidence of the purchase date and serial number.